Hotpool Storage Type Water Heater
Warranty Terms & Conditions
(Applies only to Hong Kong SAR)

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1. With the purchase of electric storage water heater, the comprehensive warranty period will begin where Hotpool Industries Ltd. will provide on-site rectifications to any manufacturing defects free of charge, given that such defect is reported to our Customer Service Department within two years from the date of purchase.                                Residential Users: 2-year warranty, limited 5-year warranty on the inner.                                                                             Commercial Use: 2-year full warranty, limited 2-year warranty on the inner.                                                                                  

2. Application for two year on-site warranty must be completed and returned to Hotpool Industries Ltd. via fax, e-mail, or post, within 14 days of purchase.  The warranty will become effective after the receipt of the application, without any confirmation notice or written documents in return.
    

3. The two year comprehensive warranty only limits to the heating element and electrical parts. Hotpool Industries Ltd. reserve the rights to choose to repair or replace each faulty components subject to the evaluation of Hotpool Industries Ltd. service and maintenance crew.
    

4. If a product or part is discontinued or out of stock at the time of repair, maintenance or replacement, Hotpool Industries Ltd. has the option to repair or replace the covered product with the same model or like kind, specifications and quality at Hotpool Industries Ltd. sole discretion.
    

5. Hotpool Industries Ltd. reserve the rights to choose to provide on-site or workshop repairing service. And Hotpool Industries Ltd. will not provide water heater borrowing service.
    

6. After the two years comprehensive warranty, all inspection, rectification, transportation, and installation costs will be charged to the customer. 
   Charges Information (Charges can change without prior notice):
   Warranty Period Expired Charges:
   Charges for Service out call / Inspection                                                                             :HK$800           per call per unit
   Assembly and disassembly Transportation charges                                                                                                                           (ST models and HPU models below 38 liters )                                                          :HK$2000         per call per unit      Spare part charges                                                                                                               :by individual quotation

7. Within Warranty Period / Warranty Expired Charges:
   Outlying Island & Registered Area extra charges                                                                :HK$1000        per call per unit
   (e.g.: Cheung Chau, Mui Wo, Lantau Island, Tai O, Accessible by Ferry or Specific Transport.) 

       Discovery Bay                                                                                                                          :HK$600          per call per unit 

       Special area surcharges (e.g.: Ma Wan, Tung Chung, Park Island,                                     :HK$300          per call per unit
       Wai Village or the transportation is not available, the area to be walked, etc.)
       Stair Carry Fee (ST models and HPU models below 38 liters)                                             :HK$40           per floor per unit
       Staircase Surcharge for Repair Service, starting from the 4th floor                                     :HK$30          per floor per unit

       Other charges                                                                                                                          :by individual quotation​
 

   7. Under no circumstances shall coverage extend to any loss or damage to a person or property for any loss of profit,

       incidental, contingent, special or consequential damages or any direct or indirect loss.
 

  8. This warranty does not include and will be voided if:
      a. Damages resulting from improper installation or abnormal usage.
      b. The water heater has been inspected or repaired or being tampered with/by any unauthorized person.
      c. Non-standard parts and/or accessories are installed and/or used with the water heater.
      d. Failed to produce a valid sales invoice or warranty card.
      e. Original invoice and / or installation and operation manual are altered or modified.
      f. The water heater is for commercial use.
      g. The serial number on water heater body is removed or altered.
 

  9. All walk-in requests for water heater repair or replacement service at our Customer Service office are subject to

      inspection and testing charges.

In case of any disputes, Hotpool Industries Ltd. reserves the right to make the final decision.
Where this disclaimer is available in English, the Chinese version is the governing version and shall prevail whenever there is a discrepancy between the two versions.