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Hotpool Industries Limited - Recruitment

Customer Service Officer


  • Work at Kwai Chung, 5.5 days/week (Saturday shifts)

  • Good  writing skills in English/Chinese and proficient spoken English/Mandarin

  • 2 - 4 years relevant experience in call center or customer servicing field

  • Good level of proficiency in Microsoft Word, PowerPoint, Excel and Outlook

  • Customer-oriented with excellent communication, analytical and interpersonal skills

  • Mature, self-motivated and a good team player

  • Immediate available is preferable


  • Handle customer enquiries, complaints and claims issues through email and on phone

  • Provide instant reply to customers’ feedback received from website and Facebook Page

  • Perform data entry, reporting and filing

  • Handle other ad-hoc projects

Sales Executive / Account Manager

Job Responsibilities:

  • Promoting resident and business water heating solutions

  • Enhance existing client relationships and develop new business opportunities

  • Achieve personal sales target and team target

  • Following company rules and adept to organization culture

  • Reporting to Sales Manager



  • Minimum 3 years solid sales experience with proven sales track record

  • Sound product knowledge  in water heater sales experiences is preferred

  • Good communication skills, result-driven, diligent and resilient

  • Strong self-motivation and commitment to achieve sales target

  • Candidate with less experience will be considered as Sales Executive

Interested applicants please send detailed resume stating current and expected base salary and available starting date by email to: 

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